Privacy Policy

When you create a membership we store your email address, a display name if you set one, and your account settings and preferences. Your DNA Media sign-in is also your streaming identity, so the same email and password are used to set up your streaming profile.

Sign-in, sessions and password resets are handled by our authentication provider (Supabase). Passwords are stored as salted hashes, never in readable form, and we can't see your password.

Subscription payments are processed by Stripe. Card details are entered on Stripe's checkout and handled by Stripe — DNA Media does not receive or store your full card number. We keep the records we need to run your membership: subscription and trial status, renewal dates, payment outcomes, and any credits applied to your account.

To make the service work we store your watch progress and resume points, watch history, favorites and watchlist, and requests you submit. This data is tied to your account and is not shown to other members unless you choose to share it through social features such as friends, recommendations or Watch Together.

We record the devices and sessions signed in to your account, playback sessions (to apply the 3-simultaneous-stream limit), approximate technical details such as IP address, browser and app version, and error or playback diagnostics. This is used for security, abuse prevention, support and reliability — not for advertising.

If you join through a referral link, or add a referral code, we store which account referred you and the status of any reward. We show a referrer their referral activity and reward status, not your viewing data.

Messages you send through the Support page, and our replies, are stored so we can help you and keep a record of the issue.

• to provide streaming, resume points, watchlists and requests;
• to create and maintain your streaming profile;
• to take payment and manage trials, renewals and cancellations;
• to enforce device and simultaneous-stream limits and prevent account sharing or fraud;
• to provide support and fix problems;
• to meet legal and accounting obligations.

We do not sell your personal data, and we don't use your viewing history for advertising.

We share only what each provider needs: Stripe (payments and subscriptions), Supabase (accounts, database, authentication), and the hosting, streaming-server and content-delivery infrastructure that runs the site and playback. Providers act on our instructions and are not permitted to use your data for their own purposes.

We keep account, viewing and referral data while your membership exists and for a limited period afterwards, and billing records for as long as tax and accounting rules require. Access to data is restricted, credentials for streaming provisioning are stored encrypted, and traffic is served over HTTPS. No system is perfectly secure, but we work to limit what we collect and who can reach it.

From your account you can update your profile, manage your privacy and social settings, sign devices out, and cancel your membership. You can ask us to access, correct or delete your personal data through the Support page; some records, such as billing history, may need to be retained for legal reasons. Deleting your account also removes your streaming profile.

DNA Media is not intended for children under 13, and we don't knowingly collect their data. Memberships must be created by an adult, who is responsible for any household use.

If we change this policy in a way that matters, we'll make it visible in the app before it takes effect. For any privacy question or request, use the Support page inside your account.